myBT Access Denied

[Laehcim]

I am another customer whose  ACCESS to his myBT account is DENIED. 

     As I have successfully logged into my account ( via Safari on iMac and Pad) for many years and as recently as last week to check my Broadband  options I can only conclude that the problem is a result of BT implementing an upgrade to the myBT software especially as version 8.49.1 of the app was released 6 days ago.

       Is there a direct way of contacting the appropriate BT support staff rather than the 0330 1234 150 phone number ?

[licquorice]

Is your BTID in the form of an email address, if not, it needs to be. This has been the case for a number of years but only seems to be enforced recently.

If it is not email address, you can create a new BTID with one.

https://www.bt.com/help/account-and-billing/what-is-a-bt-id-and-how-can-i-get-one-

[Laehcim · Accepted solution]

Hello licquorice,

My BTID was my name not an email address and I have successfully created a new BTID this evening using the link you sent me and I have been able to access my account (at least for tonight). Thank you.

Leahcim

Apologies for delay but I am struggling to navigate the community web site and have yet to find by original query.