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Message 1 of 6

BT Cloud is no longer available

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My BT Cloud app was working on my PC as of 2 days ago reporting uploads. When I clicked on the "Laund Web" icon the following message was displayed "BT Cloud is not longer available. For more information please click here. Error Code MBB3-01." What's happening here?

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Message 2 of 6

Re: BT Cloud is no longer available

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@rdsilver I'm sorry about that, we'll need to get the cloud technical team to investigate why you're getting the error message. I'll send you a private message so you can get in touch with your details.

Thanks

Neil

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Message 3 of 6

Re: BT Cloud is no longer available

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I've just sent you my details, but it seems to be working now.
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Message 4 of 6

Re: BT Cloud is no longer available

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HI @rdsilver, thanks for the update. I can see your case is in our queue. Please check again and let me know if the Cloud is working ok and I'll close off the case as it's not needed.

Cheers

John

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Message 5 of 6

Re: BT Cloud is no longer available

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BT Cloud now working again but showing an error popup, circa every 15 minutes  - "BT Cloud; an error occurred, the application cannot continue and will be paused."

If a manual "Resume Syncing" is initiated the popup appears.

JN Kirkland
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Message 6 of 6

Re: BT Cloud is no longer available

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Error corrected by uninstalling PC software and re-installing.

JN Kirkland
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