Can't activate Xbox Game Pass Ultimate

[hmcds02]

I am trying to activate the Xbox Game Pass Ultimate which is included with my deal, but it keeps saying 'Unable to process your request. Please try again.' 

The offer is only valid for 14 days and I'm worried it won't work without some intervention.

Help would be appreciated 

ps. this is reposted as I selected the wrong topic previously 

[NeilO]

Hi @hmcds02 I'm sorry about that, if you message our billing team on this link they'll help you claim the Game Pass.

Thanks

Neil

[hmcds02]

Hi @NeilO ,

I can't see any link in your response, could you send it again?

Thanks

[NeilO]

@hmcds02 Sorry my mistake, I've added the link to my post.

Neil